RefundPolicy

To be eligible for a refund, your item must: Be unused and in the same condition as when you received it, be in its original packaging, and be accompanied by the receipt or proof of purchase. We want to ensure quality standards for all our customers.

Refund requests must be made within 5 days of receiving your order. This timeframe ensures we can process your request efficiently while maintaining our quality standards. Unfortunately, we cannot process refunds for requests made after this period.

Certain items are non-refundable for hygiene and quality reasons, including: Gift cards, items marked as final sale, and personalized or customized products. These restrictions help us maintain the highest standards for all customers.

To request a refund, please contact our customer service team at hello@bobochi.in. Include your order number and a brief description of the issue. Our dedicated team will respond promptly to assist you with your request.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part. We strive to handle shipping fairly for all parties.

If you wish to exchange an item for a different size or color, please follow the same process as requesting a refund. We'll be happy to assist with your exchange and ensure you get the perfect item for your little one.