Refund Policy
At www.Bobochi.in, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, your item must:
- Be unused and in the same condition as when you received it.
- Be in its original packaging.
- Be accompanied by the receipt or proof of purchase.
2. Timeframe for Refund Requests
Refund requests must be made within 5 days of receiving your order. Unfortunately, we cannot process refunds for requests made after this period.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale
- Personalized or customized products
4. How to Request a Refund
To request a refund, please contact our customer service team at hello@bobochi.in. Include your order number and a brief description of the issue. We will respond promptly to assist you.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
7. Exchanges
If you wish to exchange an item, please follow the same process as requesting a refund. We'll be happy to assist with your exchange.
8. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out:
- BOBOCHI INDIA PRIVATE LIMITED
- hello@bobochi.in
- Phone Number
- Dlf phase 3, Gurgaon, Haryana, 122022